During P2’s webinar on the topic of “what will the leader of 2022 face” our expert panelists explored key leadership pressure points, looking back at 2021 and forward in time to 2022, to make sense of the craziness.

The holy grail of customer loyalty has vexed many an organization for many a year.  Knowing that keeping loyal customers costs the business less than it does to replace them with new customers can focus leadership energy.  Yet many spend too much time spent chasing the concept of satisfaction without actually thinking of customer experience.  In fact, a whole industry has sprung up around customer loyalty – what is it? what drives it? how can we achieve it? and how can we measure it? 

Our goal is to create for leaders the chance to reconnect with the concept of play, fall out of their own thinking, take risks, experiment, and with a soft place to land – learn fast. These play areas or playgrounds are created to be a safe place but they do include the concept of stretch + rest = growth.

What sets good leaders apart from great leaders isn’t rhetoric, but rather engagement. Engagement means genuinely listening, asking powerful questions to truly understand, working with the other individual, and having a powerful and meaningful conversation. This is a two-way process: it serves to enhance and not block; to grow and not limit; and finally to collaborate rather than just instruct. And it is tough to do.

Join us as we bring together a panel of Leadership Experts, including Author and Keynote Speaker Liane Davey, discussing the biggest challenges leaders will face in 2022.  This year has felt like being on a crazy train of change, will it be an even crazier train in 2022? Where should leaders focus? 

Just when you thought you were getting the hang of leading in the virtual world, now organizations are asking you to lead in a hybrid world. Whether that is three days in the office, two days at home, four days in the office, and one day at home, or even a much more flexible version where it is up to the individual. How the hell are we supposed to find the right way forward?

PotentialSqaured wins a joint Brandon Hall Award - Silver in Best Advance in Measuring the Impact of Leadership Development.

Colin Hunter is an Author, Mentor, Coach, and the Founder and CEO of PotentialSquared, an international business that specializes in Leadership Development, creating playgrounds of innovation and disrupting the way people are led. Relearning failure as a valuable outcome makes for an outstanding and successful leader. Building from your insecurities is essential to leadership. But, that’s easier said than done. What if you could build a workplace culture that was less like a classroom, and more like a playground: a place filled with opportunities to take risks and test boundaries, with soft ground on which to fall? A place where you and your team are free to make mistakes and get things wrong―a place where it’s okay to fail? Just think of the potential you can unlock when teams are free to innovate without fear of failure.

"What It's Really Like to Be an Entrepreneur" has been rebranded to "That Entrepreneur Show" https://www.VincentALanci.com/. Whether you are looking to start or scale your business, this is the show for you. You never know which motivational journey will inspire you most. This week, the show is joined by Colin Hunter. Author, Mentor, Entrepreneur, Coach and CEO at Potential Squared International, he does it all.

Leading through uncertainty requires great skill, flexibility, and empathy, and also presents an opportunity for leaders and their teams to shape the future. Giving your leaders the tools they need to create a clear vision, helps to keep people focused on what to prioritize amongst the myriad of activities, demands, and opportunities that emerge during challenging situations.

Listen in to know how Colin takes on innovation in the field of VR with Accenture and creats playgrounds for his various clients. You'll also get a sneak peek at how his daughters fell in love with staying in hotels. Clue: stuffed animals!