Initially, there was no consistent approach to developing our leaders. In place were pockets of programs. A couple of challenges were also changing the internal mindsets. I had to sell the concept that was in my mind. A cohort leadership model that gave continuity. There was also no leadership baseline, we needed to build that.
How did P2 work with you and your team to deliver the solution that was right for your organization?
For me, our relationship with PotentialSquared is a partnership, it’s not a vendor relationship. It’s not just having a catalog and then seeing where we fit in, with PotentialSquared they don’t do business that way. The flexibility and the ability to pivot when necessary were critical factors for me when we came together and really forming a solution for the USBU business unit. Deliberately, I didn’t feel that virtual delivery would be a challenge as I knew together, we would figure it out. During the pandemic, it took the teams within the business a little time to get their heads wrapped around the virtual delivery, and they are really open to it now. It drew them in, and a credit to the facilitators to keep their participants attention during the shift, they saw value there. We did a fantastic job with that. When you think about virtual delivery, people have different personalities and sometimes people don’t want to speak up in a big group, but in the virtual setting, they can interact in chat, etc so it worked.
Did the P2 solution meet your needs?
Absolutely it met the needs. We do smile sheets and evaluations? Concrete evidence in the 360 assessment. Measurement is so critical to us.
Communication is always excellent; the relationship is good, and the facilitators are outstanding. All elements were great.
What have you personally valued about the relationship with P2
The trust. That’s everything, without trust I can’t do much. We trust in each other. Critical being new to the role. I put my credibility on the line. I knew it would work. I just had to get the people around me to believe it.